Terms & Conditions
SNEAKERSHYLLAN
We are a Swedish based company that take great pride in creating a circular shopping experience for our custumers .
Due to our concept "BUY SELL TRADE", our assortment consists of both new and used sneakers and streetwear items. All purchased from private consumers like yourself. This way enthusiast like ourselves get a whole lot more to choose from and at the same time the earth stays a little bit greener
Our hope is that everyone is able to find their own favourite at Sneakershyllan!
PAYMENT & PRICES
We accept following payment methods on our website:
American Express
Apple Pay
Google Pay
Klarna
Mastercard
Paypal
VISA
All prices on the website are shown in Swedish Krona (SEK). However you can choose to show all prices in Danish Krone (DKK), Brittish Pound (GBP), Euro (EUR) or U.S Dollar (USD).
SHIPPING
We handle all orders as fast as possible. Your order will be shipped within 1-2 business days. You will receive an email with the tracking number as soon as your order has been picked up by the handler.
The price for shipping is varies between 59-199 SEK depending on the weight of your order. The price will be calculated at the check out. Please note that if you do not collect your order and it gets sent back, you will be charged 299 SEK for the cost of return.
WORLDWIDE SHIPPING
We ship to most corners of the world. Please check the list below for shipping cost. For shipping to countries that are not listed below. Please contact us via email with information of what item(s) you would like to purchase together with your full address. We will then find the best shipping option for your specific order and get back to you with the shipping cost.
International orders are delivered within 2-10 business days depending on destination.
Custom and VAT fees may apply when ordering from countries outside the European Union. The fees are charged by the Revenue & Customs of the country where the product is being shipped to and we do not take responsibility for these fees.. The cost of such additional fees will be imposed on you as a customer. In case of return, we will consequently not pay these fees back.
Cost for international shipping:
Belgium 205 Sek
Denmark 165 Sek
Estonia 281 Sek
Finland 175 Sek
France 270 Sek
Germany 225 Sek
Iceland 950 Sek
Italy 270 Sek
Lithuania 281 Sek
Netherlands 205 Sek
Norway 205 Sek
Spain 279 Sek
PICK UP IN STORE
We always offer the option to pick up ýou order at our store locations at Kungsgatan 38, Göteborg and Folkungagatan 86A, Stockholm. This option is free of charge.
The "Pick Up In Store" option is available to be selected at the check out when choosing a shipping option. You will recieve an email when your order is ready for pick up. Please bring ID.
With this option your order will be available for pick up either right away or within 2-4 workdays depending on which store the item(s) are in. Please not that if you do not pick up the order within 14 days the order will be cancelled and you will be charged 200 SEK. If you for some reason can not pick it up within 14 days – please contact us via email to find a solution.
RETURN POLICY
At Sneakershyllan we are happy to accept returns on online orders within 14 days of receiving the item(s). The return will only be accepted if the item(s) are returned unused, with original packaging, tags and other included accessories.
The cost for returning a domestic order is 99 kr. The cost for returning an international order is the same as the shipping cost of your order. If you choose to return in any of our physical stores, you will not be charged the return fee.
Want to make a return by sending the item(s) back? Fill in our return form here!
When we have gotten all the information we need, we will provide you with a return shipping label.
As soon as we have received your return, we will issue a refund. You will get an email confirmation and your money will be returned using the same payment method as the purchase was made. It can take up to 7 business days for the money to be visible on your account depending on the chosen payment method.
Please note that for purchases made in store we do not accept returns or exhanges.
RECLAIM
If you feel like any of your products may be defective due to a manufacturing fault, please get in contact with us through email to get instructions on how to proceed. Make sure to provide information concerning the defective product and also your order number. Please attach photos of the defect as well.
Please note that as we sell pre-owned items – the used items may have signs of wear and tear. These signs will always be shown in the pictures or mentioned in the product description and are not a motive for reclaim. As a customer, you buy these item(s) in their current condition.
Also know that some of the items are older and need a little more love and care. As they come with their own unique history, it is not unusual to experience stiffness or changes in colour on parts of the item(s) when they are a bit older. Some can crack in the mid sole if they are more than 5 years old.
This is normal and good to take under consideration when purchasing older sneakers. These signs of age are not motives for reclaims as they are normal and not factory flaws. If you are uncertain before a purchase you are always welcome to contact us to get more information about a particular shoe.
GIFT CARD
We offer gift cards both in store and online.
A gift card purchased online will be sent digitally and can be sent directly to the reciever if wished. The gift card will be sent within 24 hours. You can buy a gift card here!
Please note that as of right now you cannot automatically use a gift card purchased in store, online. However you can always contact us if you want to use a gift card that is purchased in store and we will do our best to sort it out for you
Our gift cards are valid 1 year.
SELL SNEAKERS
We buy sports brand sneakers in the likes of Nike, Adidas, Puma, Reebok, New Balance etc. We do not buy from high end or lifestyle brands e.g. Gucci, Balenciaga, Axel Arigato etc. If you are uncertain, check our assortment online, if we have sneakers from that brand in stock it usually means that we are interested.
We buy both new and used sneakers and you do not need to have the box , although sometimes it is beneficial if you do.
The sneakers need to be in a condition where they can be used. If they have big flaws that make them unwearable, we will not accept them
If you want to sell to us you can either come by one of our stores to get an evaluation on the spot. Or you can send in a request online via our Sell Trade page.
We do not do consignment. As a seller you get an immediate pay out either by bank transfer or cash (the later avalilable only in store and if there is cash in the register). Please note that even though the bank transfer is done the same or next business day, it can takes between 1-4 business days before the money is visible depending on what bank you have.
SELL STREETWEAR
We also buy streetwear items that are in season. We accept a wide variation of brands but no high end pieces e.g. Gucci, Balenciaga.
We are interested in brands like Adidas, Billionaire Boys Club, Carhartt, Nike, Our Legacy, Patagonia, Stussy, Supreme, The North Face etc.
We are interested in items like (when in season): Beanies , Caps, Crewnecks, Hoodies, Jackets, Shorts , Sport Jerseys, Sweatpants, Tshirts etc.
If you want to sell to us you can either come by one of our stores to get an evaluation on the spot. Or you can send in a request online via our Sell Trade page.
It is good to know that we are in a price range within 50-1000 sek per piece when purchasing streetwear items. If you are looking to get more than that then unfortunately we are not the right buyer.
The pieces you’re selling should always be washed and preferably not have any holes or broken seams etc, although vintage clothes for example could be excluded from these criterias. Everything depends on what piece it is.
TRADE
We also do trades. If you want something from our assortment, we can always give you a trade in value. We always offer a higher trade in value compared to the pay out value.
If you want to do a trade you can either come by one of our stores to get an evaluation on the spot. Or you can send in a request online via our Sell Trade page.
In a trade there are three different possibilities.
Option 1:
We do a straight trade with the item(s) you want to sell and the item(s) you want to trade with. No money will exhange hands.
Option 2:
If we value your item higher than the item(s )you want to trade to, we will also give you a pay out. This in addition to the item(s) that you trade to.
Option 3:
You can choose to pay the difference if we value your item lower than the one you want to trade to.
SELL OR TRADE IN STORE
You are always welcome to bring the sneakers or streetwear you wish to sell to one of our two physical stores:
Kungsgatan 38, Göteborg or Folkungagatan 86A, Stockholm.
We will check them on the spot and give you an offer which you can choose to accept or decline.
We do not do consignment. As a seller you get an immediate pay out either by bank transfer or cash (the later avalilable only if there is cash in the register). Please note that even though the bank transfer is done the same or next business day, it can takes between 1-4 business days before the money is visible depending on what bank you have.
Important! Saturday and Sundays are usually our busiest days of the week which means you might have to wait an extra long time to sell or trade. Therefor we highly recommend you to come in during weekdays to sell or trade.
SELL OR TRADE ONLINE
If you do not have the possibility to come by one of our stores or want an assessment before bringing your item(s) to the store, you are welcome to send in a request via our Sell Trade page.
Please be thorough when sending in pictures. If for some reason, the pictures provided do not match the item(s) true nature, we reserve the right to take back or lower our offer. This would be the case if for an example, the item(s) have flaws that were not visible in the pictures or not mentioned.
Once you have sent us an email containing all the information that we need, an offer will be sent by email and you have 48 hours to decide if you want to accept or decline. If you accept our offer, you can choose to ship the item(s) or bring them by one of our stores.
In the option of shipping them, you will get full instructions sent to you via email. Once the item(s) have been checked by us, we will make a bank tranfer to the bank account that you have provided to us. The money will be visible within 1-3 bank days depending which bank you have. You will also get a digital receipt sent in a seperate email.
If you are shipping the item(s) – you need to send them within 5 work days from accepting our offer. As a seller you are responsible for shipping the item(s) in a secure and traceable way to us. In other words, the seller is 100 % responsible for the item(s) until it has been delivered to us. Sneakers with box always need to be sent to us double boxed.
Needless to say, they also need to be 100 % authentic, we always do a legit check. If the item(s) are not authentic or the information provided is not accurate, the seller is responsible for the cost of getting them sent back.