Shipping policy

When placing an order, you will always receive an order confirmation by email. We handle all orders as fast as possible and aim to process and ship all orders within 48 hours. Once your order has been shipped, you will receive another email containing the tracking number*. 

We use a third party delivery service for shipping. Orders are mainly shipped with DHL and FedEx with delivery to your closest pick up point. 

The price for domestic shipping varies between 39-199 SEK depending on the weight of your order. The price will be calculated at the checkout. 

If you do not collect your order in time and it gets sent back, you will be charged a 299 SEK administration fee. This fee will be deducted from the refund. 

When placing an order, the customer is responsible for filling in the right customer details. Once an order is placed, processed and shipped, the customer will be charged an administration fee of 200 SEK to change customer details.

*Please note, orders containing more than one item, might be divided into two shipments as the items are sent from different locations. In this case, you will receive two different tracking numbers. 

 WORLDWIDE SHIPPING

We ship to most corners of the world. The cost for international shipping depends on the destination and will be calculated in the checkout when entering shipping address. International orders are delivered to nearest pick up point within 2-10 business days depending on destination. 

If your shipping destination does not appear at the checkout, you are welcome to email us and we will look up shipping to your destination. Please contact us via email with information of what item(s) you would like to purchase together with your full address. We will then find the best shipping option for your specific order and get back to you with the shipping cost.

Cost for international shipping*:

Belgium 205 Sek
Denmark 165 Sek
Estonia 281 Sek
Finland 175 Sek
France 270 Sek
Germany 225 Sek
Iceland 950 Sek
Italy 270 Sek
Lithuania 281 Sek
Netherlands 205 Sek
Norway 205 Sek
Spain 279 Sek 

For shipping to countries that are not listed above, please contact us via email to get a price estimate for shipping to your destination.

Custom and VAT fees may apply when ordering from countries outside the European Union. These fees are not included in the order total as they are not issued by us. The cost of such additional fees will be imposed on you as a customer. Sneakershyllan does not take responsibility for Custom and VAT fees.

 PICK UP IN STORE

Any item in our assortment can be ordered with free pick up in either of our stores. Our store locations are:

Kungsgatan 38, Göteborg and Westfield Mall of Scandinavia, StjÀrntorget 2, Stockholm. 

The "Pick Up In Store" option is available at the check out when choosing shipping alternative. You will always recieve an email when your order is ready for pick up. Please bring ID.

If the item(s) in your order is in the same store as you have chosen to pick up in, your order will normally be available within 24 hours. Example. The item in your order is in Göteborg and you have chosen Göteborg as the pick up point.

If the item(s) in your order is in our other store that's not the pick up location, your order will be available within 2-4 business days. This due to the fact that the item(s) need to be shipped to the pick up location before the order can be collected. Example. The item in your order is in Stockholm but you have chosen Göteborg as the pick up point. 

You have 14 days to collect your order. If you for some reason cannot collect your order during this time, please contact us via email to find a solution.

Please note that if you do not pick up your order within 14 days and we do not hear from you, your order will be cancelled and you will be charged 200 SEK. 

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